Privacy Policy

This privacy notice provides an overview of how we manage and protect the personal data we receive or obtain about you. The data we collect about you and how we use it will depend on your relationship with us.

MAPP (Property Management) Limited is registered with the Information Commissioner’s Office with registration number Z2215738 and processes data on behalf of their clients. RE-DEFINED has been part owned by MAPP since 2022.

If you have any questions in relation to this policy, please email [email protected].

Clients and related parties

If you are an existing client of Flex by MAPP LLP or RE-DEFINED LLP, are an officer or employee of one of our clients or are a third party related to a client (for example an occupier, a service provider or supplier) then please email us [email protected] to find out more information about how we use your data.


Job Applicants

If you are applying or have previously applied for a role at Flex by MAPP LLP, then please click here to find out more about how we use your data.



If you do not fall into any of the above two categories the information set out below tells you who we are, what data we may collect, and what we may do with that data. This notice applies if you are a visitor to our website, a contact of ours or are involved in providing services to us.



RE-DEFINED is a white-label operator delivering tailored and integrated flexible workspaces. RE-DEFINED has been part owned by MAPP since 2022.

This Privacy Policy, and our Cookie Policy, sets out the basis upon which any personal data we collect from you, or that you provide to us, may be processed RE-DEFINED.

Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By providing your personal data to RE-DEFINED, you will be deemed to have consented to processing of such data by us as set out in this Privacy Policy.

You may withdraw your consent for a particular activity at any time providing it does not impact on any other lawful basis for processing your data such as contract or vital interest. This can be done by contacting [email protected].


Collection and use of your personal data

Your personal data may be collected by RE-DEFINED through our website, or meetings with and emails and telephone calls to us.

Your personal data may be processed by (or on behalf of) RE-DEFINED for any of the following purposes:

  • To communicate with you, such as in the course of developing a commercial relationship between us and your employer.
  • To send you marketing communications via email or post.
  • To create and manage records of your involvement with us.
  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
  • For the Security and wellbeing of our staff and visitors and for the purposes of managing our properties.

The legal basis for our use of data about you is one of the following:

  • The performance of a contract to which you are a party;
  • Compliance with a legal obligation to which we are subject; or
  • A legitimate business interest that is not overridden by your interests, rights and freedoms which require protection.
  • Where processing is required to protect the vital interests of an individual/s.


Where none of the above conditions apply, we will ask for your consent to process the data.

For a list of the type of personal data that we may collect please click here.


Who do we share your data with, and for what purposes?

We will only share your data with anyone outside of RE-DEFINED where it is justifiable (under the GDPR) to do so.


Changing your preferences

We want to make sure that you are happy with the ways in which we hold and use your personal data. If at any time you wish to check, update or amend your personal data or preferences, please email us at [email protected].


The use of ‘Cookies’

Please see our Cookie Policy for details of how to disable cookies in use on the Website.


Security measures and possibility of international transfer

We are obsessed about security and we follow appropriate technical and organisational measures in the storage and disclosure of personal data so as to prevent unauthorised disclosure, use, alteration or destruction. We will only share your data with anyone outside of RE-DEFINED where it is justifiable (under the GDPR) to do so.


How long will data about you be kept?

We store data in accordance with legal, regulatory, financial and best-practice business requirements. Once our relationship with you ends, we will securely delete/destroy your data in line with our data retention policies.


What rights and options do you have?

You may have the following rights in respect of data about you that we hold:

  • Request us to give you access to it;
  • Request us to rectify it, update it, or erase it;
  • Request us to restrict our using it, in certain circumstances;
  • Object to our using it, in certain circumstances;
  • Withdraw your consent to our using it;
  • Data portability, in certain circumstances;
  • Opt out from our using it for direct marketing; and
  • Lodge a complaint with the supervisory authority in your country (if there is one).

You are able to exercise these rights by contacting us using the details set out below.


Time limit to respond

We will aim to all respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests it is likely to take us longer than a month to respond, we will notify you of that and keep you updated as to progress.


Your right to make a complaint

In addition to your legal rights set out above, you also have the right to make a complaint at any time to your local data protection authority, (see

Information Commissioner’s Office (ICO) is the UK supervisory authority for data protection issues ( We are committed to protecting your personal data and would appreciate the opportunity to address any concerns or complaints you may have before you approach the ICO so that we can remedy them. Any concerns or complaints should be raised with the Data Protection Officer in the first instance.


Links and Third Party Advertising

Any links on the Website may take you to third party sites over which we have no control. When linking to another Website you should read the privacy policy stated on that Website. This Privacy Policy does not cover the use of your personal data on any third party Websites.


Changes to Privacy Policy and queries

This Privacy Policy was last updated on 14 March 2023. We may update this notice (and any supplemental privacy notice), from time to time. We will notify you of any material changes where required by law to do so.

If you have any queries about this Privacy Policy or any queries about the protection of personal data we hold about you, please do not hesitate to contact us at [email protected].

We operate flexible workspaces across the UK

We work with renowned asset owners and provide household-name businesses with office space, meeting rooms and hot-desking.